Resident Self-Service

Empowering residential communities with the next generation resident portal.
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From room selection to reporting concerns, our self-service portal provides the flexibility, control, and responsive resident experience your staff and residents need.

  • Pivot major plans in real-time
    Arrange and rearrange portal pages during meetings or create pages to gather crucial information.
  • Easy Setup
    Widget-based design allows you to easily create a branded portal page to suit your organizational needs.
  • Manage your portal efficiently
    Robust editing functionality allows administrators to easily add, remove, and re-order pages based on changing needs.
  • Responsive and accessible design
    Full functionality across all devices including mobile, with flexible controls for increased accessibility.
  • Highest level of security
    PortalX verifies input at every applicable step to ensure users cannot access restricted data.
  • Flexible and scalable
    There's no need for custom development. PortalX provides a high level of customization with a clear, simple menu system.


  • Residents can complete the entire application process online and can view key documents, sign their contracts, and even go through online induction processes
  • Provide residents with the flexibility of viewing and choosing room types
  • Whether you have a large events program or run smaller social events for your residents, you can manage the complete workflow process
  • Residents are able to book appointments for things like check-in check-out, inspections, managing property viewings, or using shared amenities
  • Residents have the ability to report and log community concerns
  • A multi-language function allows residents to toggle between languages for use of the self service portal
  • Residents can log maintenance queries and receive updates on the status of jobs
  • Residents can swiftly interact with residential housing staff with powerful communication tools
  • Improved online payments functionality to allow students to pay for multiple charges at once

What you'll love most about StarRez Billing & Finance

Our automated and flexible billing system removes the manual burden on your staff and provides students with more visibility and options.

"Having just “soft-launched” our PortalX in mid-February 2020, we officially fully launched it to the entire resident population when we had to whip up a “What are my plans?” form in a matter of hours without basically any IT support! To say that our upper-level leadership was impressed was an understatement!"

Lisa, Carnegie Mellon University

Learn how our resident housing software supported users through COVID-19

How housing professionals utilize our PortalX solution to gather crucial information, facilitate movements, and clear safe passages during an emergency crisis.

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Learn how our resident housing software supported users through COVID-19

 Elevate your offering with software that empowers communities