UNCSA Utilizes StarRez for Health and Safety Inspections
Key Highlights
EFFICIENCY
No more manual paperwork
SUPPORT
All tools provided to train Resident Advisors
SPEED
Inspections are managed faster
TIMING
Saving staff time with robust reporting
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Product Highlights
Integrations
The University of North Carolina School of the arts (UNCSA) have four residential communities including apartment style and single and/or double rooms. UNCSA have a strong vision that includes being committed to embedding equity, diversity, inclusion and belonging into their values and actions to provide a welcoming and inclusive community for everyone.
UNCSA use StarRez PortalX for their student portal and to carry out inspections. Using the StarRez Room Inspections solution, they were able to create a workflow to assign inventory to a room, create inspection runs for health and safety, and run reports following those inspections. This allows for issues to be raised by either UNCSA or the student and rectified in a timely manner. Because StarRez is optimised for tablet and mobile, Resident Assistants can easily manage all of their duties on the go.
"I always joke that StarRez is my favorite co-worker. The amount of time, energy, and man/woman power that StarRez saves us on an annual basis means that we are able to better and more efficiently devote our drive and resources to serving our students."
Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts
Prior to StarRez
Room Condition Reports (RCRs) allow the University’s facilities teams to carry out room inspections which were conducted at move-in and move-out. They were all paper-based, carbon copies that were provided to residents and copies were stored on-site, requiring a huge amount of storage. If any damage was reported by either the student or the University at the time of move-out, it meant having to review the room condition report that was completed at move-in and comparing it with the one that was completed at move-out, resulting in a time consuming process and inability to follow up given the students had left the premises.
Increasing efficiency with Room Condition Reports
"StarRez offers great flexibility, meaning that an inspections process can be cross-utilized for more than just Room Condition Reports, but also health and fire safety inspections. This greatly improves assessment, data tracking and accuracy, resulting in higher staff and student satisfaction."
Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts
Migrating to StarRez PortalX meant all inventory could be assigned to rooms and health and safety inspections can be created and assigned by Resident Assistants (RAs). Emails are then sent to students to review inspections in PortalX and they can accept or decline any issues raised.
All reports are then online for both RAs and residents and accessible on mobile or tablet. Both can review results and make amends in real-time, delivering a more efficient experience for both the university and the student.
"Our staff and students especially love the ability to review their inspections on PortalX whenever they want, meaning no lost paperwork and no need for staff to follow up in-person with students. This came in especially handy during a pandemic!"
Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Arts
We've got your back
"StarRez offers the highest tier of customer service I have experienced so far in Higher Education. The 24/7 support, near-100% uptime, comprehensive KB, and responsive StarRez community are always there to lend a helping hand when there is an issue or when needing to learn a new skill or process or onboard new staff."
Nick Gawlik, Assistant Director for Occupancy Management & Hanes Commons at North Carolina School of the Art
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