The University of Massachusetts Lowell Empowers Their Residential Community by Leveraging Visitor Tracking

Learn how the team at UMass Lowell was able to improve campus safety and empower their residential community by leveraging Visitor Tracking.
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Key Highlights


Faster and more efficient check in process for visitors.

Increased Staff Support

The team is empowered by robust reporting tools that deliver accurate data.

Improved Student Engagement

Students are engaged and satisfied with housing information available on their mobile devices.

Enhanced Community Safety

Students are now safer due to a thorough and automatic guest and visitor process.

The University of Massachusetts Lowell
Northeast, USA
Higher Education
Active Since
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The University of Massachusetts Lowell (UMass Lowell) is a public research institution in Lowell, Massachusetts, established in 1894. The University is one of the few in the United States to offer accredited undergraduate degress in meteorology, sound recording technology, nuclear engineering, and plastics engineering. With 18,000+ registered students, UMass Lowell offers 7,100 on-campus beds for their students. Their Residence Life department strives to provide a world-class residential experience through residential facilities, curriculum, programming, and relationships. The University has over 240 StarRez users on campus including facilities, security, housing assistants, card services, hospitality, and the student mailroom.


The team at the University of Massachusetts Lowell (UMass Lowell) worked on expanding organizational capabilities by utilizing StarRez Visitor Tracking to create, monitor, and report on their robust visitor tracking program. UMass Lowell tracks all residential visitors after 5:00 p.m., utilizing electronic visitor passes created in StarRez and monitor guest visits with daily individualized, automated reporting.

Increasing Campus Security with Robust Visitor Processes

In an effort to increase community well-being, the team at UMass Lowell decided to dedicate resources to build and manage a robust visitor tracking process within StarRez. In order to do this, UMass Lowell utilized StarRez mobile applications to ensure easy access for all team members across campus. The campus hosts over 50 iPads and iPhones deployed with the StarRez housing application for several uses, including managing visitor tracking and access to ensure residential well-being and safety across campus. UMass-Lowell uses Visitor Tracking to register, sign-in, and track visitors. Each residential entry door is equipped with an access control system that validates student ID cards and electronic visitor passes for building access.

Mobile Automation Increases Efficiency

Part of the visitor tracking overhaul included creating a mobile experience for students that was quick and efficient when registering a guest. Students must pre-register guests on PortalX before any visitors arrive to campus. The portal allows residents to log into their portal to submit a visitor pass prior to guest arrival. Upon submission, students must acknowledge and agree to the campus visitor policy. Once the guest pass is submitted, the resident is sent an electronic visitor pass for the guest to use for building entry without having to manually sign-in at the residential welcome desk. Upon arrival, the visitor must verify that their identity matches the credentials in the visitor pass.

“We used to check in visitors manually (on paper) that took about 1-1.5 minutes. Now with StarRez Visitor Tracking, it takes about 10 seconds to check in visitors. Which in return creates a streamlined, efficient process for our communities and reduces lines at the front desks.”

-Forrest Finkler, Senior Associate Director of Housing at UMass Lowell

Powerful Automated Reporting

The team at UMass Lowell has utilized built-in reporting tools to monitor resident and guest activity. UMass Lowell also created custom reports and dashboards to provide residential staff with weekly visitor reports that details residents, guest information, arrival, and departure times.

Automatic emails are deployed to the student and registered visitor each morning at 7am alerting them that their visitor status has expired. The guest must depart the residential hall, or the student must register the guest for an extended time.

StarRez automation allows for weekly visitor reports to be generated on a set schedule that provides residential activity information for hall staff to review on a weekly basis. Weekly Visitor Reports detail pertinent information such as resident name, room number, visitor name, date, student ID number, visitor type, and visitor status. Users can adjust customized reports to tailor to staff needs and their institution’s guest policy.

Learn how you can offer exceptional customer service with efficient tools for residents and staff for front desk operations.