Emerson College Leverages Insights with Student Data

Learn how Emerson College was able to gather insights into student data by using StarRez as their primary system of record.
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Key Highlights


Configured forms that capture important student information.


Staff are more efficient by accessing student data quickly in dashboards.


Staff are better equipped to increase transparent communication with students.


Staff are more productive by utilizing configured forms for housing processes.

Emerson College
Northeast, USA
Higher Education
Active Since
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Founded in 1880, Emerson College is located in Boston, Massachusetts, while maintaining campuses in Los Angeles and the Netherlands. The college is one of the founding members of the Pro Arts consortium - an association of six neighboring institutions in Boston dedicated to arts education at the college level. Originally based in Boston's Pemberton Square, the college moved neighborhoods several times, and is now located in the Theatre District along the south side of the Boston Common. Emerson owns and operates the historic Colonial, Paramount, and Cutler Majestic theatres, as well as several smaller performance venues. Out of the 4,149 undergraduate students that attend the College, approximately 66% of students live in campus owned accommodations.


Leveraging StarRez Web and PortalX for Student Forms and Data Collection

Emerson College has prioritized comprehensive data inclusion to enhance their operational efficiency. Leveraging the dynamic capabilities of Custom Fields, Emerson has successfully developed and expanded a diverse portfolio of over 15 unique forms, with plans for continuous growth.

All of Emerson’s forms sit under one application process, meaning they have quite a huge process graph. They have also chosen to place all their housing selection forms under one term and all their housing data forms under another term. This has helped them to better manage things. As they have some students coming in the spring, having this set up enables Emerson to run more complete reporting.

An example of a form would be Emerson’s Spring Intent Form. Emerson uses this form to capture data in relation to their students’ schedules. This will make their resident life team aware of students who are are staying on campus, going abroad or even taking a leave of absence. Once a student has completed their form, Emerson’s results page then provides details for their circumstances, such as move out reminders and steps that are required for them to take.

“We wanted to be mindful that if students are taking the time to indicate to us what their plans are, we also wanted to be helpful to remind them of steps that they need to take.”

Chris Muchata, Emerson College – Housing Operations Coordinator

As Emerson manages so many Custom Fields, they decided to sort these in StarRez Web by using sections and groups. Emerson have also created some Dashboards for easy viewing of the data that they are capturing via forms. The Dashboards run off a master report that captures all the data. They then copy this several times, changing the data to highlight the results for each dashboard. This process allows the team to efficiently pass around internal information for various results that are returned concerning student data around choices that they have selected within their form responses.

“We love Dashboards at Emerson. We have one Dashboard per process with specific reports for each group. This can be shared out with key stakeholders as needed for follow ups.”

Chris Muchata, Emerson College – Housing Operations Coordinator

Learn how you can gain valuable insights into your community with StarRez.