Three Ways To Increase Parcel Delivery Efficiencies
Creating contactless pick-ups at the front desk
Normally a resident would need to swipe an ID card so staff can locate their details in our portal, StarRez Web. Instead, you can configure their package notification email to include a barcode of their profile. When the resident arrives, using a scanner, you can scan their barcode on their phone. This will prompt the user if they would like to issue the package(s) in their name. This is an ideal solution as this can be a full contactless solution and all the resident needs are their phone to accept their package(s).
Prerequisites for this include:
- Enable Barcode Swipe Scanning Devices and Signatures
- Email Barcode for Check In
Dynamic List and Email Templates to send package notifications
To manage your staffing on the front desk, you can limit/control when package notifications are sent and can create a dynamic list of all entries who received pages for a given day. After you have received and entered all packages in StarRez Web, you can then send out the notification to this dynamic list. This allows you to adequately prepare a space/front desk for when you need to plan for larger numbers of residents to arrive. StarRez can provide a simple guide to set this up.
Using appointments for residents to choose their own pickup time
When a parcel arrives and you send out an email notification, you can require your residents to sign up for an appointment on PortalX. Many already use the system for contact tracing so know when residents are in the vicinity and can notify appropriately.
Recommendations for Appointments:
- Limit the number of appointments allowed in a specific interval.
- Add a rule to only notify the resident and display these appointments when a resident’s parcel has a status of “Received”.
We already have many customers adopting the above, including Cornell University.
“StarRez has made processing our packages much easier and has also increased the speed at which residents come to claim their packages.”
Brandi Smith-Berger, Associate Director of Conference and Event Services at Cornell University.