Better resident experiences start with superior communication

Here are four strategies you can implement today to support more effective communication between your staff and residents.
Good communication is the foundation of any successful relationship – both personal and professional. Communicating with transparency and empathy builds trust. Without trust, relationships can’t grow. In the Student Property Management space, improving communication with residents has many benefits. Here are four strategies you can implement to support more effective communication between your staff and residents.

1. Create a good first and last impression

Provide your residents with the information they need by developing a communication strategy that supports the complete resident lifecycle – including first contact, move-in, and move-out.

2. Offer residents digital tools

Give residents tools to complete tasks such as paying rent, renewing a lease, booking a class or communal space, and any other self-services you can offer.

3. Use automation workflows

Facilitate smoother, more efficient resident communications by leveraging automation tools to reliably send messages to residents.

4. A two-way communication portal to empower staff

An easy-to-navigate two-way communication portal offers a range of communication modes, while intuitive reporting dashboards empower staff to make informed management decisions. We believe communication is the hallmark of great businesses. It can be easy to get wrong, but when you’re using software that makes it simple, getting it right will change the game.

The power of resident communications

  • Boost the student experience
  • Increase satisfaction and trust
  • Drive word-of-mouth referrals
  • Reduce churn and improve retention
  • Efficiently resolve issues
Elise Draper
Elise is our Marketing guru. She has over 10 years Marketing experience and loves technology, data & analytics, and always enjoys working with our community.


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