Rider University Bolsters the Student Experience with Unique Forms

Learn how Rider University increases student satisfaction with support from the StarRez community to perfect its forms and processes.
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Key Highlights


Unique forms that capture important process information from students.


Gaining support from collaborating with larger StarRez User Community.


Collaborate with other users to boost satisfactory processes across the team.


Increasing student satisfaction by providing preferences on accommodations.

Rider University
Northeast, USA
Higher Education
Active Since
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Originally founded in 1865 as Trenton Business College, Rider University merged with Westminster Choir College in 1992. Rider is located about an hour outside of New York City, and has five academic units, more than 100 academic majors and minors, and 11 fifth year graduate options. Rider's enrollment is a mix of approximately 5,200 undergraduate and graduate students. Together, Rider hosts a grand total of 2,400 beds consisting of a mix of traditional doubles, suites and apartments. Rider houses students on their Lawrenceville campus, consisting of 14 residence halls and five Greek affiliated houses.


Rider University has been with StarRez since 2011, however in order to support and enhance their residential community, they implemented PortalX in the summer of 2020. Rider's main reason for implementing PortalX was to make their portal a one-stop-shop for all student requirements and positively impact processes, like move-in and move-out.

“Reporting is significantly easier and more streamlined, no more google forms and no more pen & paper processes!”

Roberta Butler, Rider University – Associate Dean of Resident Life

Rider is currently using six unique forms on their process, including an Express Check Out form, Express Check In form, Meal Plan Changes, Early Arrival and a Late Stay form.

“We have access to an amazing community throughout StarRez via the Facebook group, as well as StarCare Online, and we have been able to borrow lots of content from other customers. There is no need to recreate the wheel!”

Roberta Butler, Rider University – Associate Dean of Resident Life

Borrowing content and layouts is something that our community are happy to provide. Likewise, we provide our customers with various StarRez best practice guides to follow. Rider use magic link pages to restrict forms being available at specific times throughout the year. Understanding your full end to end business process is key for implementing forms. Deciding whether you are going to use a term selector or booking selector is key to your unique business processes. For example, Rider used both a term selector and a booking selector, as their business process allows their students to input a future request for a room change. This allows students the ability to plan where they may want to move rooms to ahead of time.

“We try to use drop down menus as much as possible throughout our forms to enable us to streamline the information that we are collecting.”

Roberta Butler, Rider University – Associate Dean of Resident Life

Confirming Your Form Selections

This is an important step in the form process, as StarRez allows you to email students a copy of their selections. This means that the collected information is stored, as well as being confirmed back with the student to ensure there is no confusion ahead of time, and all their preferences are being captured and reported on.

System Information and Reports

Once a student has completed a form, the system enables you to send that information directly back to the resident life staff via report in the system. This enables staff to add details, make additional changes and actions requests off a student’s preferences. You can also use data subscriptions to notify students once changes have been made from their form requests.