Campus Living Villages needed a streamlined, full-service, multi-site student property management solution for its 43,000 bed operation with locations in the United States, United Kingdom, Australia, and New Zealand. Each site needed to retain its own branding, while providing the best experience to accelerate the timeline from application to final offer and contract.
- Easily create reports and extract data for individual sites as well as the consolidated operation.
- Maintain multiple processes and separate systems for applications, work orders, etc.
- Efficiently update residents on application status, background and credits checks, payments received, and maintenance requests.
- Decrease the time it takes to make a student an accommodation offer after the application is complete.
- Accelerate the timeline from application to final offer and contract.
- Provided a consolidated portal branded for each site that allows residents to manage all aspects of their accommodation from the initial application to the final payment.
- Created and automated a communication strategy for residents, which reduced the inquiries received by the office staff.
- Streamlined the application process with online applications, payments, and offers.
- Implemented online maintenance work orders, which gave residents access 24 hours-a-day to submit and view work orders.
- Generated reports and dashboards for users to easily view and compare data for a specific site or the entire organization.
- Integrated StarRez with preferred payment vendors as well as background and credit check providers.
- Accommodation Management & Online Applications with Student Self-Service
- Maintenance Work Order Management; Fast Check In/Out; Housekeeping; Keys Management; and Inventory and Inspections
- Integration with Payments, Background Check, and Credit Check
|Binghamton University||USA||Managing Gender Neutral Housing||Beds: 7,400
|Rochester Institute of Technology||USA||Providing Mobile Technology for Staff||Beds: 8,600
|Baylor University||USA||Student Housing Move-In||Beds: 5,200
|Campus Living Villages||USA, United Kingdom, Australia, and New Zealand||Multi-site Property Management||Beds: 43,000|
|Montana State University Bozeman||USA||Leveraging Apple with StarRez||Beds: 4,000
SIS: Ellucian - Banner
|University of Birmingham||United Kingdom||Fast Checkin, E-Induction, Arrival Timeslots||SIS: Banner
|University of Delaware||USA||Managing Early Arrivals||SIS: PeopleSoft
|Roanoke College||USA||Ellucian Colleague Integration API||Beds: 1,250
SIS: Colleague by Ellucian
|University of Washington Bothell||USA||Leveraging the StarRez Fully Managed Cloud||Beds: 275
|University of North Carolina Chapel Hill||USA||Quickly Implementing a New Housing Solution||Beds: 8,500
|New York University||USA||Managing an Ever Changing Global Campus||Beds: 13,000
|Johnson & Wales University||USA||Online Room & Roommate Selection for All Students||Beds: 6,500
SIS: Ellucian Banner
|Deakin University||Australia||Improving Efficiency with StarRez Mobile Deployment||Beds: 1,400
|University of Westminster||United Kingdom||Implementing a Fully Integrated Accommodation System||Beds: 1,500
|Central Michigan University||USA||Delivering a Large-scale Self-Service Housing Solution||Beds: 8,500
|University of San Diego||USA||Improving Resident Satisfaction and Retention||Beds: 2,000
SIS: Ellucian Banner