Managing Gender Neutral Housing

Binghamton University sought to implement a self-service, online process with student-specified gender identity independent of the gender imported from the campus student information system.


“Implementing a self-service model for gender neutral student housing has reduced customer support calls and has improved satisfaction.  StarRez has enabled us to do more with less while still maintaining stability in our operation with fewer staff members.  We are able to quickly introduce new staff to the StarRez functionality and shared reports enable a continuity amongst all staff.”


  • Provide students an opportunity to select a gender neutral housing option as part of a standard application process.
  • Allow students selecting the gender neutral housing process the option to self-select rooms.
  • Decrease the number of phone calls received inquiring about gender neutral housing options.
  • Ensure that all residents understand the gender neutral housing option and how it differs from coeducational housing.
  • Created a welcoming environment for students seeking a gender neutral housing experience.
  • Allowed residents opting in to the gender neutral process to have the same opportunities as other residents by selecting their own rooms and roommates.
  • Provided the flexibility for residents to select the option of gender neutral housing as well as the self-service steps to revert to the standard housing process.
  • Decreased the time required by housing staff to manage a gender neutral process while still providing a student-centered approach.
  • Utilized the flexible portal framework to include easy-to-understand details on the gender neutral housing options.
  • Efficiently tracked the need for gender neutral housing to plan for future housing configuration.
  • Housing Management & Online Applications with Student Self-Service
  • Front Desk Keys Management; Conference & Events; Living Learning Communities; Fast Check In/Out; Early Arrivals and Late Stay Management; and StarRez Cloud
  • Integration with Banner by Ellucian and Lenel Door Access

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Barnard College USATransitioning From In-Person to Online Room Selection at Barnard CollegeBeds 3,000 +
SIS: Ellucian Colleague
University Center Chicago USAProviding an Event's Solution to Strengthen & Enhance Customer ExperienceBeds 1,700 +
Cornell UniversityUSAManaging Their Flood of On Campus Packages With StarRezBeds: 7,500
SIS: PeopleSoft
University of OregonUSAOnline Room Self-Selection Improves Critical First Year Student SatisfactionBeds: 6,800
SIS: Ellucian Banner
Loyola Marymount UniversityUSADelight and Retain Summer Clients with a Fully Integrated Event Management SolutionBeds: 3,200
SIS: Banner
Grand Canyon UniversityUSAMessaging Makeover: Getting Through to Today’s StudentsBeds: 13,150
SIS: CampusVue
Cedar PointUSAStreamlining Staff Housing Operations with Real-Time DataBeds: 3,300
Coastal Carolina UniversityUSAImproved Planning for — and Communication During — Hurricane EvacuationsBeds: 4,600
SIS: Colleague
University of Colorado Colorado SpringsUSAResidential Curriculum Model Enhances Student Engagement and LearningBeds: 1,750
SIS: Peoplesoft
Georgia College & State UniversityUSASaving Students After a Disaster - Implementing an On-Campus Renters Insurance ProgramBeds: 2,250
SIS: Ellucian - Banner
Binghamton University

USAManaging Gender Neutral HousingBeds: 7,400
SIS: Banner
Rochester Institute of Technology

USAProviding Mobile Technology for StaffBeds: 8,600
SIS: PeopleSoft
Baylor University

USAStudent Housing Move-InBeds: 5,200
SIS: Banner
Campus Living Villages

USA, United Kingdom, Australia, and New Zealand Multi-site Property ManagementBeds: 43,000
Montana State University BozemanUSALeveraging Apple with StarRezBeds: 4,000
SIS: Ellucian - Banner
University of Birmingham

United KingdomFast Checkin, E-Induction, Arrival TimeslotsSIS: Banner
Beds: 5,000
University of Delaware

USAManaging Early ArrivalsSIS: PeopleSoft
Beds: 7,000
Roanoke College

USAEllucian Colleague Integration APIBeds: 1,250
SIS: Colleague by Ellucian
University of Washington BothellUSALeveraging the StarRez Fully Managed CloudBeds: 275
SIS: In-house
University of North Carolina Chapel HillUSAQuickly Implementing a New Housing SolutionBeds: 8,500
SIS: PeopleSoft
New York UniversityUSAManaging an Ever Changing Global CampusBeds: 13,000
SIS: PeopleSoft
Johnson & Wales University USAOnline Room & Roommate Selection for All StudentsBeds: 6,500
SIS: Ellucian Banner
Deakin UniversityAustraliaImproving Efficiency with StarRez Mobile DeploymentBeds: 1,400
SIS: Mainframe
University of WestminsterUnited KingdomImplementing a Fully Integrated Accommodation SystemBeds: 1,500
Central Michigan UniversityUSADelivering a Large-scale Self-Service Housing SolutionBeds: 8,500
University of San DiegoUSAImproving Resident Satisfaction and RetentionBeds: 2,000
SIS: Ellucian Banner