Improving Resident Satisfaction and Retention

The University of San Diego needed a solution that allowed students to select roommate and rooms that best fit their preferences and personalities without complicating the housing process. StarRez provided the tools to empower students and increase satisfaction.


“The StarRez implementation was achieved through Residential Life’s successful collaboration with USD’s Enterprise Admin. Systems & Services staff who add guidance to our IT endeavors and StarRez who responds almost immediately with clarification requests or rationalizations of the software. We could not have achieved success without both of these supportive partners.”

  • Improve student retention by assigning rooms and roommates based on their unique and compatible lifestyle preferences.
  • Utilize USD’s unique business rules and new assignment strategies to enhance student satisfaction.
  • Simplify the housing application, room, and roommate assignment processes with a single online solution.
  • Implement a flexible solution that can evolve and manage the ever-changing resident population and assignments process especially, considering the diverse types of campus housing offered.
  • Delivered a complete online self-service room and roommate selection process for approximately 1,200 first-year and transfer students.
  • Empowered students to browse room offerings online, set profiles, and select roommates based on personality and behavior preferences.
  • Improved resident retention and satisfaction year after year.
  • Integrated fully with Banner and Luminis by Ellucian campus systems to ensure accurate and timely exchange of critical student demographic and financial information.
  • Implemented new room allocation strategies in half the scheduled time providing more time for staff to review and confirm that residents were fairly and effectively assigned to rooms with roommates.
  • Staff generated real-time reports provide a better measure of housing demographic and student retention.
  • Enabled staff to pre-plan and efficiently designate floors and buildings to better accommodate the ever-changing shifts in gender and freshman/returning student composition.
  • Core Housing Management
  • StarRez Portal (Electronic Guardian Contract Signature and Lottery Management)
  • Conference Group Bookings Management
  • Integration with Banner by Ellucian

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Barnard College USATransitioning From In-Person to Online Room Selection at Barnard CollegeBeds 3,000 +
SIS: Ellucian Colleague
University Center Chicago USAProviding an Event's Solution to Strengthen & Enhance Customer ExperienceBeds 1,700 +
Cornell UniversityUSAManaging Their Flood of On Campus Packages With StarRezBeds: 7,500
SIS: PeopleSoft
University of OregonUSAOnline Room Self-Selection Improves Critical First Year Student SatisfactionBeds: 6,800
SIS: Ellucian Banner
Loyola Marymount UniversityUSADelight and Retain Summer Clients with a Fully Integrated Event Management SolutionBeds: 3,200
SIS: Banner
Grand Canyon UniversityUSAMessaging Makeover: Getting Through to Today’s StudentsBeds: 13,150
SIS: CampusVue
Cedar PointUSAStreamlining Staff Housing Operations with Real-Time DataBeds: 3,300
Coastal Carolina UniversityUSAImproved Planning for — and Communication During — Hurricane EvacuationsBeds: 4,600
SIS: Colleague
University of Colorado Colorado SpringsUSAResidential Curriculum Model Enhances Student Engagement and LearningBeds: 1,750
SIS: Peoplesoft
Georgia College & State UniversityUSASaving Students After a Disaster - Implementing an On-Campus Renters Insurance ProgramBeds: 2,250
SIS: Ellucian - Banner
Binghamton University

USAManaging Gender Neutral HousingBeds: 7,400
SIS: Banner
Rochester Institute of Technology

USAProviding Mobile Technology for StaffBeds: 8,600
SIS: PeopleSoft
Baylor University

USAStudent Housing Move-InBeds: 5,200
SIS: Banner
Campus Living Villages

USA, United Kingdom, Australia, and New Zealand Multi-site Property ManagementBeds: 43,000
Montana State University BozemanUSALeveraging Apple with StarRezBeds: 4,000
SIS: Ellucian - Banner
University of Birmingham

United KingdomFast Checkin, E-Induction, Arrival TimeslotsSIS: Banner
Beds: 5,000
University of Delaware

USAManaging Early ArrivalsSIS: PeopleSoft
Beds: 7,000
Roanoke College

USAEllucian Colleague Integration APIBeds: 1,250
SIS: Colleague by Ellucian
University of Washington BothellUSALeveraging the StarRez Fully Managed CloudBeds: 275
SIS: In-house
University of North Carolina Chapel HillUSAQuickly Implementing a New Housing SolutionBeds: 8,500
SIS: PeopleSoft
New York UniversityUSAManaging an Ever Changing Global CampusBeds: 13,000
SIS: PeopleSoft
Johnson & Wales University USAOnline Room & Roommate Selection for All StudentsBeds: 6,500
SIS: Ellucian Banner
Deakin UniversityAustraliaImproving Efficiency with StarRez Mobile DeploymentBeds: 1,400
SIS: Mainframe
University of WestminsterUnited KingdomImplementing a Fully Integrated Accommodation SystemBeds: 1,500
Central Michigan UniversityUSADelivering a Large-scale Self-Service Housing SolutionBeds: 8,500
University of San DiegoUSAImproving Resident Satisfaction and RetentionBeds: 2,000
SIS: Ellucian Banner