Easy Access to Real-Time Data Proves Invaluable for Staff Housing Operation



The need for real-time occupancy data was the most important factor in choosing StarRez.”

– Richard Miller, Area Manager, Associate Housing, Cedar Point

Cedar Point’s many rides and attractions draw not only fun-seekers from around the world, but employees as well — including thousands of international college and university students earning credit through the U.S. Department of State’s Exchange Visitor Program. Also known as the J1 Visa program, this initiative requires companies to provide employee housing before they can be approved to host students from overseas. With 3,300 beds in 13 buildings across three different campuses, Cedar Point’s paper-based processes were creating serious challenges for the human resources team. “We really needed to move into the 21st Century,” said Richard Miller, Area Manager for Associate Housing.

Cedar Point turned to StarRez for help updating and streamlining its housing operations. “We started with the basics — Entry Management, Booking Management, Work Orders, Occupancy Graph,” Richard explained. “Now we’ve added Programs, Conduct, Package Tracking, Front Desk, and more, and we also upgraded to PortalX. We’ve converted almost everything to digital processes with StarRez in the past three years. Only two of our legacy operations are still used, one of which is Payroll Deductions for rent payments and we’re just waiting on our new system for that.”

“It’s been a night and day difference,” said Richard. “With our legacy systems, everything was delayed 24 hours. But we know our campus doesn’t operate in a delayed fashion. We need real-time access to occupancy data — who is in which room and when are they transferring. We operate similarly to a hotel in that we have residents who want to transfer almost constantly. They meet people and become friends and want to move in together. Now everyone in our HR, operations, and administration offices can look at StarRez and get accurate data with a delay of just a few seconds.”

Richard is quick to point out that Cedar Point doesn’t just use StarRez for housing. “Security uses it for parking and resident verifications. HR uses it for programs and compliance training. Our events team uses it for tracking attendance. We’ve been able to integrate it into so many areas and because it’s all in one system, we all have easy access to that real-time data.”

Demo Request

University Center Chicago USAProviding an Event's Solution to Strengthen & Enhance Customer ExperienceBeds 1,700 +
Cornell UniversityUSAManaging Their Flood of On Campus Packages With StarRezBeds: 7,500
SIS: PeopleSoft
University of OregonUSAOnline Room Self-Selection Improves Critical First Year Student SatisfactionBeds: 6,800
SIS: Ellucian Banner
Loyola Marymount UniversityUSADelight and Retain Summer Clients with a Fully Integrated Event Management SolutionBeds: 3,200
SIS: Banner
Grand Canyon UniversityUSAMessaging Makeover: Getting Through to Today’s StudentsBeds: 13,150
SIS: CampusVue
Cedar PointUSAStreamlining Staff Housing Operations with Real-Time DataBeds: 3,300
Coastal Carolina UniversityUSAImproved Planning for — and Communication During — Hurricane EvacuationsBeds: 4,600
SIS: Colleague
University of Colorado Colorado SpringsUSAResidential Curriculum Model Enhances Student Engagement and LearningBeds: 1,750
SIS: Peoplesoft
Georgia College & State UniversityUSASaving Students After a Disaster - Implementing an On-Campus Renters Insurance ProgramBeds: 2,250
SIS: Ellucian - Banner
Binghamton University

USAManaging Gender Neutral HousingBeds: 7,400
SIS: Banner
Rochester Institute of Technology

USAProviding Mobile Technology for StaffBeds: 8,600
SIS: PeopleSoft
Baylor University

USAStudent Housing Move-InBeds: 5,200
SIS: Banner
Campus Living Villages

USA, United Kingdom, Australia, and New Zealand Multi-site Property ManagementBeds: 43,000
Montana State University BozemanUSALeveraging Apple with StarRezBeds: 4,000
SIS: Ellucian - Banner
University of Birmingham

United KingdomFast Checkin, E-Induction, Arrival TimeslotsSIS: Banner
Beds: 5,000
University of Delaware

USAManaging Early ArrivalsSIS: PeopleSoft
Beds: 7,000
Roanoke College

USAEllucian Colleague Integration APIBeds: 1,250
SIS: Colleague by Ellucian
University of Washington BothellUSALeveraging the StarRez Fully Managed CloudBeds: 275
SIS: In-house
University of North Carolina Chapel HillUSAQuickly Implementing a New Housing SolutionBeds: 8,500
SIS: PeopleSoft
New York UniversityUSAManaging an Ever Changing Global CampusBeds: 13,000
SIS: PeopleSoft
Johnson & Wales University USAOnline Room & Roommate Selection for All StudentsBeds: 6,500
SIS: Ellucian Banner
Deakin UniversityAustraliaImproving Efficiency with StarRez Mobile DeploymentBeds: 1,400
SIS: Mainframe
University of WestminsterUnited KingdomImplementing a Fully Integrated Accommodation SystemBeds: 1,500
Central Michigan UniversityUSADelivering a Large-scale Self-Service Housing SolutionBeds: 8,500
University of San DiegoUSAImproving Resident Satisfaction and RetentionBeds: 2,000
SIS: Ellucian Banner