Benefits of Online Support

Log your Service Request Online & take Advantage of the Benefits:

- Online Jobs receive priority.
- Online Jobs are seen immediately as they automatically appear in the Job List.
- Time is saved by eliminating the need for duplicate manual entry.

You can view the status of an online job at any time.

For Online Support, please Log In

See the Support FAQ below for instructions.

FAQs - Frequently Asked Questions

To view all FAQs, Log In

Q. HOW DO I LOG MY REQUEST ONLINE?

A. To Log a request please follow these steps:

1) Click the 'Customer Login' link above.
2) Enter your login details (if you don't already have these please ask).
3) Select your name from the list (or Register it if it's not there).
4) Fill in all of the details requested.

Q. HOW DO I VIEW THE STATUS?

A. To view the status of a request please follow these steps:

1) Click the 'Customer Login' link above.
2) Enter your login details.
3) Select your name from the list.
4) Select the desired Service Request from the list.
5) The details will be displayed, including current Status, Work done, Comments etc.

Q. HOW DO I LOG IN?

A. 1) Existing Users - To Log In to the site you will need your Username and Password, if you are already registered, then your Username will be your "Customer Number Hyphen and your Contact name as registered on our database" . Your password will be same as your previous customer password. e.g. Your name is John Doe and your Customer Number is AL025, so your new Username will be AL025-John Doe and your password will be the same as before. After successful Login you can change you Username and password to your liking by clicking on the link with your Username in the Top right hand corner.
2) New Users - If you are not already registered on our database, then you will have to register you details by clicking on: Log In

For Online Support, please Log In